Commonly asked questions;
Q: How long does it take for my order to ship?A: Orders placed before 3pm PST are usually sent out the same day. Orders placed after the cutoff time will be shipped the following day. We ship Monday-Saturday.
Q: How long does the shipping take?A: Standard (Free) shipping is sent via USPS First Class Parcel and generally takes between 4-7 days to arrive. Expedited Shipments are sent via USPS Priority Mail and will arrive in 2-3 days depending on your location.
Q: Can I track my order?A: Yes! You will receive an email when the order ships that includes a tracking #.
Q: Can you ship to my country?A: As of right now, we offer guaranteed shipments to Canada and the United States (including Puerto Rico and Guam) We can attempt to ship to other countries, but due to the ever changing laws and customs regulations, we cannot guarantee these shipments.
Q: Where do the orders ship from?A: Southern California
Q: What does the package look like when it arrives?A: Items are shipped discreetly in a plain white or manila bubble packaging.
Q: What is your return policy?A: Unused items can be returned for a full refund (minus shipping cost) within 21 days of the order date. All products carry a 180 day warranty and can be returned for repair or exchange.
Q: Why does the site offer such a limited amount of products?A: We operate out of our brick and mortar smoke shop so we are limited on space. From time to time we will get a smoking deal on a wholesale lot or we just need to clear inventory. These are the items we will post on the site and sell at wholesale prices!